1. General Overview At AllDayComfortSound, we take pride in the quality of our products and want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your order, you may return most items within 30 days of receiving your purchase. This policy applies to all electronics sold on our website unless specified otherwise.
2. Return Eligibility Criteria To be eligible for a return, the item must meet the following conditions:
It must be within 30 days from the delivery date.
The item must be in its original, unused condition.
The item must be in the original packaging with all accessories, manuals, and warranty cards.
For hygiene and safety reasons, some products, including opened headphones and earphones, may not be eligible for return. Please review individual product descriptions for such exceptions.
3. Non-Returnable Items The following products cannot be returned:
Opened or used headphones, earphones, or other personal-use electronics.
Gift cards.
Clearance or final sale items.
Downloadable software, digital products, or subscriptions.
4. How to Initiate a Return If you wish to return an item, please follow these steps:
Provide your order number, the product you wish to return, and the reason for the return.
We will send you a return shipping label and instructions.
Carefully package the item in its original packaging and send it back using the provided label.
5. Refund Process Upon receipt and inspection of your return, we will issue a refund to the original payment method. Refunds will be processed within 5-10 business days of receiving the returned item. Please note, the original shipping fees are non-refundable unless the return is due to a defective product or an error on our part.
6. Exchanges If you would like to exchange an item for a different model or size, please initiate the return process for a refund and place a new order for the replacement item.
7. Defective or Damaged Products If your item arrives damaged or defective, please notify us within 7 days of receiving the product. We will provide a return label at no charge and offer a replacement or a full refund. If the product is defective, we will also cover the return shipping fees.
8. Return Shipping Costs
If you are returning an item due to a mistake on our part (e.g., incorrect or defective product), we will cover all return shipping fees.
If you are returning an item for other reasons, the return shipping cost is your responsibility.
We strongly recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
9. Restocking Fees A restocking fee may apply to certain returned items, including products that are opened or missing parts. This fee will be clearly indicated on the product page and deducted from your refund.
